Have inquiries about our booking process and parking lot system? below you will find answers to our frequently asked questions about your Port of Miami Cruise Parking .
In order to park with us you must book a reservations with ample time to ensure availability, this will guarantee that you receive the best prices on the market. Rates are subjected to variation based on when you will be traveling. Parking reservations can be done any time prior to the day of your cruise.
Once you arrive to our parking facilities you will be greeted by one of our representatives. You must provide our attendant with your reservation information and amount of guest traveling with you at the time of check in. Your driver will provide you with a paper with multiple flags containing information and guidelines to follow upon arriving from your cruise; this will be beneficial for the shuttle drivers to locate you during pick up. Upon returning from your voyage you will flag our driver with the paper provided to you prior to departing.
Somethings to keep in mind:
- We provide courtesy shuttle services to and from the port.
- The shuttle service is courtesy and in the event that you opt for another means of transportation it will be at your own expense.
- The shuttle drivers will assist all passengers with their bags.
- Upon arriving from your cruise you must report to the designated area indicated on the instructions provided to ensure pick up.
- If you do not see our shuttle call at 1-800-471-6154 upon arrival.
Pick up at the port ONLY starts at 7:30 AM
Regular to and from the port shuttle service starts at 11:00 AM
The first four (4) passengers will be shuttled to the port of Miami free of Charge, any additional passenger (s) will be charged $5.00 per person. We suggest you drop off any additional passenger (s) at the port prior to arriving at the parking lot, and then come back to to leave your vehicle. Upon arrival one of our shuttle drivers will transport you to the port.
In order to cancel your reservation you must contact our customer service department at email@example.com or call 1(800) 471-6154. It should be noted that refunds will be granted only if done within the guidelines stipulated by our company. All cancellations are subjected to a 10% of total reservation amount. All Cancellations must be done 24 hours in advance, in the event that such guideline is not met, no refunds will be granted.
Refunds will be processed within two (2) to Three (3) days from the requested date, fund availability will be based on your financial institution. Please allow pertinent time before resubmitting request.
You acknowledge that this a self parking lot, once you leave the premises, you assume responsibility for your vehicle.
Any claims for theft and or damage must be provided to us with a police report filed at parking location.