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Once your booking is complete, your voucher is instantly emailed to the address you provided. You can also access it directly from the confirmation page.

No, all bookings must be prepaid online to guarantee your spot. This ensures a seamless, contactless entry and exit experience.

Shuttles run continuously on a 15-30 minute rotation schedule. During peak embarkation and debarkation times, frequency is often increased to minimize wait times.

Don't worry. Our partners monitor ship schedules in real-time. If your ship is delayed, shuttle operations are extended to ensuring everyone gets back to their vehicle safely.

Yes. We only partner with facilities that meet our strict 5-point safety standard. This includes perimeter fencing, bright lighting, gated access, and 24/7 high-definition surveillance.

We offer a 100% refund for any reservation cancelled up to 24 hours prior to your scheduled arrival time. Cancellations made within the 24-hour window are non-refundable.